WE DO NOT RE-ROUTE packages, PICKING A PRODUCT AT A UPS HUB IS NOT AN OPTION.
If you know you won’t be at home to sign for a package, during check out you have the option to send it to your work or a friend or family member.
Once a return is delivered to our ware house, it could take 7 to 10 business days to process
For the first 30 days from the date of your purchase, you can return merchandise for a refund or an exchange minus a 15% restocking fee and shipping
You must include the original packaging and the item must be in NEW condition. Items and packing must not be marred, mishandled, or tampered with by an
unauthorized repair person.
All returns must include the item's original undamaged packaging and instructions. Returns must also include the blank warranty card where applicable.
Returns must include all the manufactures supplied accessories.
All products must be returned in its original manufactures box. Returns must be free of any physical or cosmetic damage.
When upon inspection if these conditions are not met the product will be either sent for repair in the customer’s name or immediately sent back to the
customer at customer’s expense.
Defective Items can be returned for an exchange within 30 days of purchase only if the item is in new condition and free of any cosmetic damage. If the
product has cosmetic or physical damage, it will be sent to the manufacture for repair in the customer’s name.
We are not responsible for personal data or items left in returned merchandise.
Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.
All Receivers must be accompanied with the original box in order to be considered for a return, exchange or repair. No Exceptions
We do not accept returns on the following items: Go Pro Cameras, DJI Products, Quadcopters, Drones, Apple products, NOOK and Kindle Tablets, Videos tapes, underwater equipment or
products that were submerged in water.
When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether
you wish to exchange the product or receive a refund.
Refused shipments: A 15% restocking fee and shipping charges will be imposed on all refused shipments or return shipments due to incorrect address.
Cancellations: once we receive an order it can not be canceled. The customer can either return or refuse the package. In order to track down an order
for the purposes of canceling it, would completely disrupt our business, our shipping department, and interfere with our productivity.
ypographical Policy: We are not responsible for typographical or pricing errors. Please note that Pictures are for illustration purposes only. If there
was a problem with this listing and it was discovered after you already received the product you are welcome to return it for a full refund as long as
it is unused.
Price protection Policy: Because prices fluctuate, we do not offer price Protection. Once an order is shipped, all sale prices are final.
We do not sell to resellers: we work hard at getting the best deals for the consumer not the reseller. Those order will be cancelled without any
RISK OF LOSS: All items purchased from Rakuten are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass
to you upon our delivery to the carrier. We are not responsible for any consequential or incidental damage resulting from the sale or use of any
merchandise bought from us. We are responsible for the monetary value of the merchandise only.
Please Note For Appliance Purchases: All Appliances are 100% Brand New and professionally delivered to your door. All sales are Final; we do not offer
refund or exchanges on appliance purchases. Please make sure you have measured and can confirm that your appliance will fit in desired location. It is
important to know if your house or apartment is wired with gas or electric connections. Please check before purchasing and select the correct one
Contact Us by Phone
Customer Service Hours
Monday-Thursday 9-5 PM EST Friday 9-3 PM EST